PROBLEMS ENCOUNTERED BY VISITORS TO HANOI

PROBLEM 1
There is not enough information available to first time travelers to Ha Noi either on Vietnam Airlines or at Noibai airport. Thus, travelers are not aware of their options for getting to Hanoi from the airport, what such a trip should cost, and who are reliable drivers.

SOLUTION 1
Brochures with this information in many languages can be printed and put in seat pockets of all Vietnam Airlines planes; these brochures should also be made readily available at the airport. 

PROBLEM 2
Frequently visitors have trouble finding legitimate transportation from Noibai International Airport to their hotel in Ha Noi. Sometimes they are driven by minibus drivers who promise to take them to a specific address in Ha Noi. However, instead of being delivered to the requested hotel they are delivered to a different hotel where the bus driver has friends. They are frequently then overcharged at this hotel.

SOLUTION 2
Travelers to Vietnam should be warned in advance or at the airport not to depend on either the airport driver or hotel staff that he recommends. In addition it should be a requirement that the street signs be pointed out to the traveler by the bus driver so that the traveler knows whether s/he is being delivered to the correct hotel.  

PROBLEM 3
Another problem arising for travelers from Norbai is that the price quoted for transportation from the airport normally includes the road tax. However, upon arrival, travelers are charged for the road tax again.

SOLUTION 3
Travelers should be made aware by information available at the airport of standard prices for transportation and the fact that these prices already include the road tax.  

PROBLEM 4
Travelers are frequently led to foreign currency exchange venues by airport bus drivers. At these exchanges they are given a poor exchange rate, e.g., 10,000 VND for $1 USD rather than the standard 15,900 VD. In addition the driver receives a commission from the foreign exchange seller.

SOLUTION 4
Travelers should be encouraged to exchange money at the airport or at foreign exchange sellers recommended by legitimate hotel owners.

PROBLEM 5
The first person a visitor meets is frequently the boy selling postcards. These sellers frequently cheat the visitor either by overcharging for the cards or by asking for VD 5,000 but extracting VD 50,000 from the confused traveler.

SOLUTION 5
Travelers should be encouraged to purchase cards, maps and other such items from bookshops rather than street vendors.  

PROBLEM 6
Even enterprising visitors who find a hotel on their own frequently find that a person claiming a commission has followed them to the hotel.

SOLUTION 6
The receptionist should ask travelers whether such a person helped them to obtain lodgings or not.  

PROBLEM 7
Travelers are frequently sold tickets by travel agencies for tours of local sites. They are frequently promised small group tours and good train seats. After paying, they find that either the tour does not exist at all or that there are very many people on the tour, that the quality is very bad and that they have paid for good train seats but received inferior ones.

SOLUTION 7
Once they are in a legitimate hotel, travelers should be able to rely on hotel staff to advise them on tour agencies that are reliable and honest. In addition, it may be better to charge for the tour after it has been taken in order to guarantee that the visitor is satisfied with its value.  

PROBLEM 8
Tourists are prey to pickpockets when they travel to the market.

SOLUTION 8
Tourists should be advised to leave their valuables and extra money in the hotel safe.